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Wednesday, 27 July 2011

From: Jorge Da Costa (
To: Paul Cleese (
Wed 27 July 2011 @ 11.00 BST

Dear Mr Cleese,

Thank you for your enquiry. I would like to apologise for the time it has taken for you to receive a reply. As I'm sure you can appreciate, we have been very busy with the rollout of Google+ and associated queries from our first wave of users.

You are indeed right that we have a system in place to flag up certain users when rolling out new products, and having investigated your user history I can see that you are currently on a blacklist which prevents you from receiving invitations to take part in beta testing of projects such as Google+. This relates to a previous criminal investigation into yourself, in which we co-operated with UK law enforcement services and of which you have already been notified by both ourselves and the police. Due to the nature of the offence you were convicted of, you are excluded from the Google+ project on account of the potential threat you may pose to specific vulnerable demographic tranches of our user base.

I must also tell you that we have recently received a request from the police for your account information in relation to a high profile police investigation that you may have heard about in the media (Operation Weeting), and regretfully we believe that your account may have been illegally accessed by a third party as part of the alleged criminal activity which is currently being investigated. The police will be in touch with you shortly to provide you with more information on this matter.

I hope that I have been of some assistance with your enquiry, however I regret that we are currently unable to extend an invitation to you to join the Google+ project. If you have any further customer service queries, please do not hesitate to get in touch.

Kind regards,

Jorge Da Costa

Google UK Helpdesk